Schwerin

TECHNICAL CUSTOMER CONSULTANT (M / F / D)

We are looking for a competent problem solver.

We are looking for you if you listen to the customer’s questions and provide suitable and innovative solutions for the various requests.

What will your role involve?

answering incoming customer calls / emails regarding product issues, service questions and general customer requests (B2B / B2C)
documentation and maintenance of the CRM
technical consulting for established and new customers
complaints processing within the legal conditions and internal processes
assistance in the development of concepts designed to improve the service quality
forwarding of fault reports to the respective division in the company or to external partners
cooperation with the CAD team to keep up to date with product knowledge and to be aware of changes in corporate policies

What you will need:

confident handling of MS Office
customer-friendly and problem-solving character
high dose of service and customer focus
very good German and good English skills
experience in customer service
commercial training
ability to deal with customers in a professional and courteous manner at any time

We expect a forthright demeanor, joy in problem solutions, commitment to the company and ideas for new concepts – only then we can grow together.

We offer you:

Please apply this very day and send your documents to: fn@greenlife.info